Refund Policy

Last updated: 05/08/2025
 

At GymBob, I am committed to providing a high-quality personal training experience. Please read this Refund Policy carefully before purchasing any services.
 

1. No Refunds on Completed Sessions

Once a personal training session has been delivered, refunds will not be issued under any circumstances.

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2. Cancellations and Rescheduling

I understand that life happens - if you need to cancel or reschedule a session:

• You must give at least 24 hours' notice to reschedule or cancel without penalty.

• Less than 24 hours’ notice will result in the session being charged in full.

• No-shows (failing to attend without notice) will also be charged in full.

Exceptions may be made at my sole discretion for emergencies or unforeseen circumstances.

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3. Package Sessions

If you’ve purchased a block of sessions (e.g., 5 or 10 sessions):

• Refunds are not provided for unused sessions.

• However, sessions may be rescheduled within the block’s expiry timeframe (usually 3 months from purchase).

• Sessions are non-transferable and cannot be shared or sold.

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4. Group Classes

Payments for group classes are non-refundable unless the class is cancelled by me. If you miss a class, no refund will be provided.

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5. Digital Products and Downloads

In the future, if GymBob offers online content or downloadable plans, these will be non-refundable once delivered.

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6. How Refunds Are Processed

If a refund is approved (e.g., due to error or exceptional circumstance), it will be issued via the original payment method (Stripe or PayPal) within 5–10 business days.

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7. Questions or Concerns

If you have any questions about this policy, please contact me at:
- hello@gymbob.co